Current Status
All Systems Operational
Components
Recent Incidents
Unexpected service outage
majorJan 14, 2025 · resolved Jan 15
This incident has been resolved.
Sherpa service outage
criticalJul 26, 2022 · resolved Jul 26
The incident with our platform has now been resolved. You should be able to access your account via the Sherpa web and/or mobile apps. For Businesses: Any new bookings or updates to existing deliveries submitted between 10-11:30am AEDT today will need to be re-submitted (if you received an error message). For Drivers: You should now be able to login to the app and continue on with your deliveries. Please ensure that any recent updates you made to deliveries before 11:30am this morning have been applied. Please contact our support team if you are still encountering any issues: [email protected] We apologise for the disruption and thank you for your understanding.
Unexpected service outage
criticalMar 21, 2022 · resolved Mar 21
The incident with our platform has now been resolved. You should be able to access your account via the Sherpa web and/or mobile apps. For Businesses: Any new bookings or updates to existing deliveries submitted before 9:30am today will need to be re-submitted (if you received an error message). For Drivers: You should now be able to login to the app and continue on with your deliveries. Please ensure that any recent updates you made to deliveries before 9:30am this morning have been applied. Please contact our support team if you are still encountering any issues: [email protected] We apologise for the disruption and thank you for your understanding.
Unexpected Outage
criticalNov 16, 2021 · resolved Nov 16
[https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh](https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh)
Issues with our routing service
majorOct 23, 2020 · resolved Oct 23
This incident has been resolved.
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