Current Status

All Systems Operational

View Prompt.io status page ↗

Components

Prompt.io (Production) - API

Operational

Prompt.io (Production) - Agent Tools

Operational

PULSE

Operational

Upstream Telephony

Operational

AWS ec2-us-west-2

Operational

AWS rds-us-west-2

Operational

mailgun API

Operational

mailgun Inbound email processing

Operational

mailgun SMTP

Operational

mailgun Outbound Delivery

Operational

Recent Incidents

Wallet Card Invitation URLs Intermittently Unavailable

minor

Feb 18, 2026 · resolved Feb 18

A subset of users experienced an issue accessing personalized Wallet Card invitation URLs. The issue was isolated to a specific configuration and has been resolved. No data was lost and no other functionality was affected.

PULSE Portal Down for Maintenance

maintenance

Dec 8, 2025 · resolved Dec 8

Maintenance and upgrades are complete.

Upstream messaging provider Issue for some accounts

none

Aug 28, 2024 · resolved Aug 28

Our upstream provider indicates that normal operational status has returned. We will be crediting customers with affected broadcasts. If you have an affected broadcast, please attempt to retarget the messages that failed with the 35125 error code.

Smart links sent via broadcast issues

none

Sep 8, 2023 · resolved Sep 8

The fix has been deployed. All previously sent smart links via broadcast now redirect correctly. Thank you for your patience while the team sorted out this important issue.

Deliverability to T-Mobile experiencing issues.

minor

Mar 14, 2023 · resolved Mar 16

Incident Resolved by T-Mobile.

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