Pinpoint Status Page

Sep 1, 2026 · resolved Sep 1

## **Email delivery disruption - 29 August to 1 September 2026** **What happened** Between Saturday 29 August and the afternoon of Monday 31 August, and again from 23:30 BST on Monday 31 August until 11:09 BST on Tuesday 1 September, emails sent from Pinpoint were not delivered. This affected candidate communications, notifications and other outbound email across the platform. **Cause** Both disruptions were caused by our email delivery provider, Postmark. An account restriction was applied on their side and, following its resolution, a required manual review by their team was not completed. This left the restriction in place and caused their systems to accept our emails as sent while not delivering them. No errors were returned to us, which is why the second disruption was not detected until customers reported it. Postmark has confirmed the fault was theirs, apologised, and made changes to their review process and our account settings to prevent a recurrence. No changes to Pinpoint contributed to the incident. **Resolution** On Tuesday morning our engineering team identified that the issue was upstream and restored delivery by routing all email through a new sending channel with Postmark. Delivery was confirmed working by 11:09 BST. All emails affected during the disruption have since been delivered. A small number of recipients may have received duplicate copies of some emails as a result of the recovery; we apologise for any confusion this caused. **What we're doing** * We have added the ability to switch email delivery channels immediately via configuration, so a similar provider-side issue can be worked around in minutes rather than hours. * We have expanded the notifications we receive from our provider so that account issues are visible to a wider group of our team, including out of hours. * We are adding monitoring on delivery volume so that a drop in delivered email is detected by us, independently of whether our provider reports an error. * We have formally raised the handling of this incident with Postmark and are reviewing our email delivery arrangements more broadly. We're sorry for the disruption this caused you and your candidates. If you have any questions or have identified any specific emails you believe were not delivered, please contact your Customer Success Manager or [[email protected]](mailto:[email protected]).

Aug 3, 2026 · resolved Aug 3

Support Update – Resolved Fin (formerly Intercom) has deployed a fix, and the issue now appears to be resolved. Our team once again has access to the support inbox and is responding to your queries. We'll continue to monitor the situation closely in case anything changes. Thank you for your patience while this issue was being resolved.

Jun 5, 2026 · resolved Jun 6

This incident has been resolved.

May 13, 2026 · resolved May 13

**Duration:** Approximately 4 hours of intermittent disruption \(03:00 – 06:51 UTC\), with two distinct impact windows. ## What Happened Pinpoint experienced an unexpected service disruption in the early hours of 13 May. The incident had two impact windows: an initial period of unavailability between approximately 03:00 and 04:00 UTC, and a follow-on period between approximately 05:39 and 06:51 UTC during which users attempting to modify certain types of records \(predominantly scorecard submissions\) encountered errors. No data was lost or corrupted, and no background jobs were delayed. ## Timeline \(UTC\) * 03:00 Initial impact begins; application unavailable. * 04:00 Initial impact resolves; engineering team investigating. * 05:39 Second impact window begins; errors on a subset of record updates. * 06:29 Status page warning posted. * 06:51 Second impact window resolves. * 07:04 Incident marked as resolved. ## Why It Happened The disruption was caused by an unexpected interaction between a routine internal database operation and an active background process. This combination of events is an outlier we had not previously encountered or anticipated. The root cause has been fully investigated and is understood. ## What We're Doing About It * **Additional Monitoring** We have put additional monitoring in place to detect this specific class of interaction much earlier, before it can cause customer impact. * **Increased Database Capacity** We have provisioned additional database capacity to further reduce the likelihood of recurrence. _We sincerely apologise for the disruption and appreciate your patience._

Mar 19, 2026 · resolved Mar 19

**Date:** 19 March 2026 **Duration:** Approximately 35 minutes \(11:46 to 12:21 UTC\). ### What Happened Pinpoint experienced a service outage beginning at approximately 11:46 UTC on 19 March. Users were unable to access the platform and received 503 errors. Full service was restored by approximately 12:21 UTC. No data was lost or corrupted. ### Timeline \(UTC\) * **11:46** - Automated monitoring alerts triggered for service unavailability. * **11:47** - Engineering team began investigating. * **12:01** - Status page updated to reflect the incident. * **12:10** - Root cause identified as a database firewall misconfiguration introduced during an infrastructure change. * **12:20** - Fix applied; service restored. * **12:21** - Incident marked as resolved. ### Why It Happened During an infrastructure configuration change, a database firewall rule was inadvertently applied with an overly restrictive scope. This prevented our application servers from connecting to the primary database, causing all requests to fail. ### What We're Doing About It * **Immediate fix:** The firewall configuration has been corrected and verified. * **Hardening:** We are making production database firewall rules explicitly immutable and tightening API token permissions to prevent unexpected firewall modifications. We sincerely apologise for the disruption and appreciate your patience.

Is Pinpoint down right now?

No — Pinpoint is up. All systems operational as of Oct 12, 5:48 PM UTC.

What is Pinpoint's current status?

Pinpoint: All Systems Operational. Alert24 checks Pinpoint's status page continuously and can notify you the moment it changes.

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