Merinio Status Page

Dec 5, 2024 · resolved Dec 5

During our recent efforts to enhance the performance of the application, a piece of profiling code intended to diagnose issues was unintentionally deployed to production. This resulted in users being unable to edit shifts or punch in using the punch terminal overnight from 10:15PM to 7:45AM. The issue has been identified and resolved, and full functionality has been restored. We apologize for the inconvenience this caused and are taking steps to strengthen our deployment process to prevent similar issues in the future. Thank you for your patience and understanding.

Jan 5, 2024 · resolved Jan 5

**Root Cause Analysis:** The core issue was traced back to an overlooked renewal of the SSL certificate. Essential renewal notifications were inadvertently directed to our spam folder, resulting in a missed update of the certificate. This oversight led to the service interruption experienced by our users. **Impact:** During the disruption, users encountered difficulties in accessing our services. We acknowledge the inconvenience caused by this incident and deeply regret the impact on our users' experience. **Resolution and Prevention:** Upon identification of the root cause, we have implemented a shift to DNS validation for future SSL certificate renewals. This change introduces a fully automated process, significantly reducing the likelihood of similar incidents in the future.

Jul 28, 2023 · resolved Jul 28

The incident has been resolved. We have temporarily increased capacity to ensure smooth operation for the remainder of the weekend until we can get a more permanent fix in place.

Oct 19, 2022 · resolved Oct 19

This incident has been resolved.

Sep 22, 2022 · resolved Sep 22

This incident has been resolved.