Current Status
All Systems Operational
Components
Recent Incidents
Increased latency on infrastructure
noneMay 29, 2026 · resolved Apr 7
**April 6, 2026** Duration: 2 hours, 40 minutes \(7:19 PM – 9:59 PM EDT\) **What happened** On April 6, 2026 at approximately 7:19 PM EDT, we identified that tasks submitted through our platform were not being processed. This affected all product offerings. **Root cause** The incident was caused by a regional outage in Google Cloud Tasks, which is responsible for the queuing infrastructure we use to scale our services. **Timeline** * 7:19 PM - Issue identified by our team. * 7:19 PM – 9:30 PM - Investigation and mitigation efforts, including temporarily migrating regions and temporarily disabling certain merchant integrations to prevent user impact. * ~9:59 PM - Confirmed the issue was resolved and systems were working as intended. Began processing the backlog. * 11:07 PM - Monitoring was successful. Incident resolved. **Impact** * Tasks submitted during the incident window experienced significant processing delays. * All queued tasks were eventually processed once the alternate region was operational. * A small number of card switches could not be retried automatically. Affected users can simply re-initiate their card switch to complete the process.
Elevated Latency / Errors on API
minorMay 29, 2026 · resolved Jan 22
The incident has been resolved and the API is confirmed fully operational
Elevated errors on API
majorMay 29, 2026 · resolved Jan 16
This incident has been resolved.
Elevated errors from 3rd party
noneMay 29, 2026 · resolved Nov 26
This incident has been resolved.
Elevated error rate on /jwe/key API route
noneMay 29, 2026 · resolved Nov 18
This incident has been resolved.
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