Current Status
All Systems Operational
Components
Recent Incidents
Degraded Performance on a Single Server Impacting Some Consoles
minorDec 22, 2025 · resolved Dec 23
A resource issue affecting one of our servers caused temporary unavailability for several consoles. The issue has been resolved and all consoles are now operating normally.
Service Disruption: Ongoing AWS Outage
majorOct 20, 2025 · resolved Oct 20
The ION login system has been fully restored. Access to the platform, including login, Data API, notifications, reports, and insights, is now operating normally. We’ll continue to monitor performance closely, but you can resume using ION as usual. Thank you for your patience while the AWS outage was being resolved.
Login outage
criticalAug 13, 2025 · resolved Aug 14
Incident resolved.
Chat offline
minorOct 10, 2024
We want to inform you that our chat service is currently offline. If you need assistance, please reach out to us by raising a ticket at [email protected]. Our team will respond to your inquiries as quickly as possible. Thank you for your understanding!
All Ion consoles and experiences are currently unavailable
criticalJun 19, 2024 · resolved Jun 20
Ion is fully operational again! All functionalities (except undo/redo) have been restored. The team is actively working on resolving it.
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