ibbu Status Page

Mar 5, 2025 · resolved Mar 5

The conversation history issue is now resolved. Thanks again for your patience.

Aug 22, 2024 · resolved Aug 22

**Incident:** On September 2nd, between 11:01 CEST and 13:04 CEST, we experienced an incident impacting the service in charge of the iAdvize engagement \(handling targeting\). ‌ During this timeframe, the display of notifications on our customers' websites and on mobile applications fluctuated between functioning randomly and not being displayed at all. As a result, starting a conversation from Chat / Call / Video / mobile application channels was degraded \(86 min\) or even completely cut off \(37 min\).  Social channels were not impacted. ‌ This unavailability of our engagement service occurred because:  * After a restart, our mirroring service moved to the same server instance as our engagement service * Due to an unexpected resource usage spike on the mirroring service, the engagement service was left with insufficient resources to scale and run properly ‌ **Resolution** To solve this issue, we manually isolated our mirroring service to different server instance, ensuring the engagement service had enough resources to run properly again. ‌ **Actions for the future** * \(Done\) Isolate our mirroring service away from other critical services * \(Done\) Analyze the causes of the resource increase on our mirroring service, and implement optimizations to reduce its resource usage * \(Done\) Improve alerting alerting in case of network resource issue on server instances

Aug 19, 2024 · resolved Aug 19

During a few minutes from 3:38pm to 3:48pm (CEST), you may have experienced some issues on the conversation panel: - Ongoing messages disappear - Ongoing messages do not send - Conversations cannot be closed Our technical team has identified the issue and fixed it. An actualization of the conversation panel will probably be necessary to restore it. Thanks for your understanding.

Apr 17, 2024 · resolved Apr 17

The cause of this issue has been identfied, and all is now back to normal. An intervention has been performed and the conversation panel is now accessible, visitors can initiate conversations again. We will keep monitoring the situation for the coming hours.

Feb 23, 2024 · resolved Feb 23

Following a correction by our technical team, all reports are now properly updated. Thank you.