GoMomentus Status Page

May 7, 2026 · resolved May 8

Issue has been resolved

May 6, 2026 · resolved May 8

**Service Disruption Notice — APAC Test Environments | May 6–8, 2025** On May 6, a subset of our APAC customers experienced disruptions to their Test environments, including errors when accessing the platform. We want to share what happened, how we resolved it, and the steps we are taking to prevent this in the future. **What Happened** We rolled out an infrastructure update to our Test environments in the APAC region. Prior to the broader rollout, we piloted the change and observed no issues. However, following the full rollout, unexpected performance issues were introduced that caused affected environments to become slow and unresponsive for some customers. **How We Resolved It** Upon identifying the issue on May 6, we made the decision to roll back all affected customers to the previous server configuration. The majority of customers were restored by May 7, with all remaining customers fully resolved by May 8. We are continuing to work with our cloud services partner to fully understand and address the root cause before attempting this rollout again. **Our Commitment Going Forward** We are taking the following steps to prevent a recurrence: * **Better pre-deployment testing:** We will validate infrastructure changes under realistic conditions before any future rollout. * **Extended canary deployments with deeper monitoring:** We will increase the duration of staged rollouts and apply deeper performance monitoring during that period to ensure issues are caught before changes are broadly deployed. * **Faster rollback decisions:** We are establishing clear criteria that will trigger an immediate rollback when needed, reducing resolution time. We sincerely apologize for the disruption this caused to your operations and appreciate your patience as we worked to resolve the issue. Providing a reliable and stable experience for our customers is our top priority, and we are committed to earning back your confidence.

May 6, 2026 · resolved May 6

The issue affecting the server has been fully resolved. Systems are operating normally, and users should no longer experience errors or degraded performance. Thank you for your patience.

May 6, 2026 · resolved May 6

The issue affecting the report server has been fully resolved. All systems are operating normally. If you experience any further issues, please reach out to Support,

Apr 24, 2026 · resolved Apr 27

Our team has been monitoring an issue related to a Microsoft Azure (Entra) incident that caused intermittent service disruptions for some US customers. Microsoft has taken steps to mitigate the issue, and service has stabilized. We will continue to monitor closely, but at this time the incident is considered resolved. We appreciate your patience while this was being addressed. Please contact Support if you continue to experience any issues or have questions.