Is Blackthorn down right now?
No — Blackthorn is up. All systems operational as of Oct 12, 4:55 AM UTC.
Current Status
All Systems Operational
Components
Recent Incidents
Degraded service due to a Salesforce platform disruption
minorSep 16, 2026 · resolved Sep 17
Salesforce has declared the platform disruption resolved, reporting that instance stability and performance have returned to expected levels. Blackthorn services that depend on the Salesforce platform — event registration and payment pages, and authentication to Salesforce orgs — are operating normally again. If you see any lingering errors, a browser refresh or fresh login should clear them. Salesforce is conducting a full investigation into the trigger and root cause and will publish preventive actions. Thank you for your patience during the disruption.
Messaging and Smart Scheduler Issues
majorJun 30, 2026 · resolved Jun 30
We're happy to report that this issue has been resolved. Scheduled emails and SMS messages are now sending as expected. If you are still experiencing problems, please reach out to our support team at https://community.blackthorn.io/s/support-request.
Smart Scheduler Issue
majorJun 25, 2026 · resolved Jun 25
RESOLVED *A REQUIRED BASE PACKAGE UPGRADE WILL BE REQUIRED TO RESTORE FULL FUNCTIONALITY* Please see below. Root Cause: The Base Connected App experienced a disconnection during Messaging configuration updates on the morning of June 25th. We've addressed this by provisioning a new Connected App and releasing an updated Base package. As part of the fix, we also improved the security of our Connected App. It now uses a more flexible approach that allows us to rotate secrets without causing downtime for customers. Resolution: Upgrade the Blackthorn Base package from the AppExchange. Only the Base package needs to be upgraded. How to Upgrade: To restore full functionality, please install the updated Base package using the link below. Once installed, open Smart Scheduler and click Authorize to reconnect. - Production: https://login.salesforce.com/packaging/installPackage.apexp?p0=04tdN000000OqDZ - Sandbox: https://test.salesforce.com/packaging/installPackage.apexp?p0=04tdN000000OqDZ Recommended Upgrade Steps: 1. Upgrade your sandbox first 2. Test Smart Scheduler in sandbox 3. Upgrade your production org Once installed, open Smart Scheduler and click Authorize to reconnect. Questions? Submit a support case: https://community.blackthorn.io/s/support-request
Blackthorn Payments issue causing intermittent outages. Status update forthcoming.
criticalDec 3, 2025 · resolved Dec 6
We have completed the deployment of patched fixes for any impacted organizations. Although this incident is resolved, we will continue to monitor results. If you are experiencing disruptions and have questions, please create a case with Support.
Messaging Application Outage
criticalOct 20, 2025 · resolved Oct 21
The AWS services have been restored and are now fully operational. We are monitoring the situation, but please contact Blackthorn Support at https://community.blackthorn.io/s/support if you run into any issues going forward. To stay updated on AWS’s real-time status, visit: https://health.aws.amazon.com/health/status
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Blackthorn status — frequently asked questions
Is Blackthorn down right now?
No — Blackthorn is up. All systems operational as of Oct 12, 4:55 AM UTC.
What is Blackthorn's current status?
Blackthorn: All Systems Operational. Alert24 checks Blackthorn's status page continuously and can notify you the moment it changes.
How do I get alerted when Blackthorn goes down?
Alert24 monitors Blackthorn and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.