Blackthorn Status Page

Dec 3, 2025 · resolved Dec 6

We have completed the deployment of patched fixes for any impacted organizations. Although this incident is resolved, we will continue to monitor results. If you are experiencing disruptions and have questions, please create a case with Support.

Oct 20, 2025 · resolved Oct 21

The AWS services have been restored and are now fully operational. We are monitoring the situation, but please contact Blackthorn Support at https://community.blackthorn.io/s/support if you run into any issues going forward. To stay updated on AWS’s real-time status, visit: https://health.aws.amazon.com/health/status

Jun 12, 2025 · resolved Jun 12

This incident has been resolved. We are continuing to monitor the situation, but please contact Blackthorn Support at https://community.blackthorn.io/s/support if you experience any further issues.

Jun 4, 2025 · resolved Jun 5

We've successfully rolled back the May ’25 Webapp release to resolve the issue with the Tabbed UI attendee form. Required field validation is now working correctly, and registrations are processing as expected. We’re continuing to monitor the system and investigate the root cause. A full post-mortem will be shared once the analysis is complete. Thank you for your patience and support.

Apr 2, 2025 · resolved Apr 22

**Root Cause:** Unanticipated updates in either the BeeFree editor or Salesforce infrastructure introduced a timing issue where the BeeFree script began executing before essential page elements were fully available, resulting in frequent failures of the Email Template Builder to load properly. **Resolution:** We modified the EmailEditor page to ensure the BeeFree script initialises only after all necessary page elements have finished rendering. This fix is now included in our April '25 release.