Current Status

Partially Degraded Service

View PRTG Hosted Monitor status page ↗

Components

Website

Operational

Subscription Service

Operational

PRTG Servers

Operational

PRTG Notification Emails

Operational

Payment Gateway

Operational

AWS dynamodb-eu-west-1

Operational

Authentication

Operational

AWS lambda-eu-west-1

Operational

AWS EC2 Instances (af-south-1 - Africa - Cape Town)

Operational

AWS route53

Operational

AWS EC2 Instances (ap-east-1 - Hong Kong)

Operational

AWS S3

Operational

AWS EC2 Instances (ap-northeast-1 - APAC - Tokyo)

Operational

Auth0 User Authentication

Operational

AWS EC2 Instances (ap-northeast-2 - APAC - Seoul)

Operational

Auth0 Multi-factor Authentication

Operational

AWS EC2 Instances (ap-northeast-3 - APAC - Osaka)

Operational

Auth0 Management API

Operational

AWS EC2 Instances (ap-south-1 - Mumbai)

Operational

Recent Incidents

Services affected in me-central-1 & me-south-1

minor

Mar 1, 2026 · resolved Mar 4

We are closing this incident on our side, since we have no more customers running in the impaired data centers. You can find further details and updates on the impacted regions here: https://health.aws.amazon.com/health/status

Service Disruption - Authentication Issues

minor

Nov 18, 2025 · resolved Nov 18

We are pleased to confirm that login issues affecting PRTG hosted instances have been resolved. The Cloudflare outage impacting our Auth0 authentication service has been addressed, and all systems are now operating normally. We appreciate your patience and understanding during this incident. If you continue to experience any issues, please don't hesitate to contact our support team.

Elevated error rates, subscription management unavailable

critical

Oct 20, 2025 · resolved Oct 20

All systems are back up and running again.

Listing existing subscriptions & booking new subscriptions impaired

major

Nov 14, 2024 · resolved Nov 14

This incident has been resolved.

Contacting Support via 'Setup | Contact Support' impaired

none

Jun 18, 2024 · resolved Jun 18

This incident has been resolved.

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