Is StarRez Cloud down right now?
No — StarRez Cloud is up. All systems operational as of Jul 13, 11:43 PM UTC.
Current Status
All Systems Operational
Components
Recent Incidents
Service Disruption - Central US
majorJun 26, 2026 · resolved Jun 26
**Overview** On 26 June 2026, StarRez experienced a service disruption affecting StarRez Cloud customers in the Central US region. StarRez Cloud applications were unavailable for affected customers beginning at approximately 05:47 UTC. All affected customer sites were restored to full operation by 06:06 UTC on 26 June 2026. **Root Cause** The disruption was caused by a configuration change applied to infrastructure supporting StarRez Cloud in the Central US region. The change caused affected customer environments to become temporarily unavailable while the infrastructure stabilized. **Resolution** StarRez engineers identified the issue promptly and took immediate action to restore the affected infrastructure to a healthy state. All customer sites in the Central US region were confirmed fully operational by 06:06 UTC, approximately 19 minutes after the disruption began. **Next Steps** StarRez is implementing further guardrails around configuration to cloud resources to prevent recurrence of this class of issue in the future.
Service Disruption: College Pads
criticalJun 12, 2026 · resolved Jun 13
This incident has been resolved.
Intermittent Service Disruption - Global - AI Functionality
majorJun 11, 2026 · resolved Jun 11
This incident has been resolved.
Service Disruption: West Central US
majorMay 11, 2026 · resolved May 12
## StarRez Root Cause Analysis ### Overview On 11 May 2026, StarRez experienced a service disruption affecting StarRez Cloud customers in the West Central US region. StarRez Cloud applications were unavailable for affected customers beginning at approximately 15:56 UTC. All affected customer sites were restored to full operation by 03:03 UTC on 12 May 2026. ### Root Cause The disruption was caused by hardware failures at our upstream service provider's West Central US datacenter. The failures caused the database services underpinning StarRez Cloud applications in that region to become unavailable, taking a number of customer sites offline. ### Resolution Once confirmed as an upstream infrastructure failure, StarRez engineers initiated disaster recovery for the affected region, restoring affected customer environments in an alternate region. Affected sites were progressively restored beginning at approximately 22:23 UTC, with all sites confirmed fully operational by 03:03 UTC on 12 May 2026. Customers recovered via disaster recovery were moved back to the West Central US region during their scheduled maintenance windows later the same day. ### Next Steps StarRez will continue monitoring regional infrastructure health and coordinate with upstream providers to minimize the impact of any future disruptions.
Intermittent Service Disruption - East US Region
majorMay 8, 2026 · resolved May 8
This incident has been resolved.
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StarRez Cloud status — frequently asked questions
Is StarRez Cloud down right now?
No — StarRez Cloud is up. All systems operational as of Jul 13, 11:43 PM UTC.
What is StarRez Cloud's current status?
StarRez Cloud: All Systems Operational. Alert24 checks StarRez Cloud's status page continuously and can notify you the moment it changes.
How do I get alerted when StarRez Cloud goes down?
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