Current Status

All Systems Operational

View SchoolMint status page ↗

Components

Family Portal

Operational

Enrollment Admin Portal

Operational

Admin Portal

Operational

Enrollment Family Portal

Operational

Sync Service

Operational

SchoolFinder

Operational

SchoolMint Hero

Operational

Enrollment Portal (SmartChoice)

Operational

Schoolrunner

Operational

Recent Incidents

Student Merge Feature Temporarily Disabled

none

Feb 26, 2026 · resolved Mar 5

The issue impacting the student merge feature has been fully resolved. We appreciate your patience.

SchoolMint Hero Access Issues

major

Feb 4, 2026 · resolved Feb 4

This incident has been resolved.

SchoolMint Hero Slowness

minor

Oct 27, 2025 · resolved Oct 28

This incident has been resolved.

Enroll Site Error

none

Oct 7, 2024 · resolved Oct 7

Amazon Web Services encountered a surge in error rates within their API (application programming interface), leading to difficulties in accessing SchoolMint Enroll for approximately thirty minutes. Amazon has successfully resolved this issue, restoring normal service.

SchoolMint Hero Student Records

none

Oct 4, 2024 · resolved Oct 4

We released an update on Hero at midnight, which included a new feature to better manage student records. Unfortunately, this failed to display the records for some students. Our team identified and corrected the issue at 10:30 am CT. We can confirm no data was lost and the issue has been fully resolved. We apologize for any inconvenience this may have caused.

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