Northpass Status Page

May 7, 2026 · resolved May 7

This incident has been resolved.

Apr 24, 2026 · resolved Apr 25

This incident has been resolved.

Jan 16, 2026 · resolved Jan 16

Time: 06:47–06:55 EST (8 minutes) Impact: AWS only application unavailable/slow due to query timeouts. Cause: Database changes increased load, causing timeouts on application queries. Resolution: Service restored after mitigating the database changes and stabilising load.

Nov 21, 2025 · resolved Jan 13

The Northpass CE-Salesforce integration has been restored and has remained stable during monitoring. For additional background on the broader Salesforce advisory and Gainsight’s response, please see: - Overview of the incident and restoration of connections: https://www.gainsight.com/blog/salesforce-re-enables-gainsight-connections/ - Mandiant investigation summary: https://www.gainsight.com/blog/mandiant-investigation-summary/ - CrowdStrike investigation summary: https://www.gainsight.com/blog/crowdstrike-investigation-summary/ We are closing this incident and will continue to monitor the integration as part of our standard reliability practices. Thank you for your patience and partnership throughout this event.

Dec 5, 2025 · resolved Dec 5

Incident Start: December 5, 2025 at 09:24 EST Incident End: December 5, 2025 at 09:27 EST Duration: 3 minutes Status: Resolved Summary: A sudden spike in database connections and load caused performance degradation and temporary unavailability. Impact: - Web page loading errors occurred - Database response times increased significantly - Some queries experienced timeouts - No data loss or corruption occurred Root Cause: High-volume concurrent connections exceeded baseline capacity thresholds, that temporarily impacted performance.