Current Status

All Systems Operational

View John Carroll University status page ↗

Components

Canvas (Learning Management System)

Operational

Google Apps Gmail

Operational

Banner

Operational

Wired Internet Connection

Operational

Electric

Operational

Duo Factor Authentication

Operational

Managed PCs

Operational

Mersive Solsctice (Wireless Presentation)

Operational

Akindi - Paper & Online Test Scoring

Operational

Google Apps Drive

Operational

JCU Login Page & Single Sign On (SSO)

Operational

Wireless Internet Connection

Operational

OnBase

Operational

Heating

Operational

Managed Macs

Operational

Audio/Video Technology/Lectern

Operational

Turnitin

Operational

Google Apps Slides

Operational

Digital Signage (Reach Digital Media)

Operational

Air Conditioning

Operational

Recent Incidents

Network Share Access Issues (H and O Drives)

critical

May 19, 2026 · resolved May 20

This incident has been resolved.

Canvas Outage [05/07/26]

critical

May 7, 2026 · resolved May 19

This incident has been resolved.

Degree Works Issue

major

May 6, 2026 · resolved May 6

Degree Works is now working correctly.

Canvas Third-Party Tools Outage

major

May 2, 2026 · resolved May 5

ITS has confirmed that the issue affecting access to third-party tools within Canvas (including LockDown Browser, Turnitin, and others) has been resolved. We appreciate your patience while Instructure and ITS worked to resolve this issue. Please contact the Service Desk at 216-397-3005 if you continue to experience any problems.

Network Disruption

critical

Mar 23, 2026 · resolved Mar 24

Information Technology Services has implemented a fix for the network issue. All services should now be restored to normal. We will continue to monitor the situation to ensure stability. If you continue to experience any issues, please contact the Service Desk at 216-397-3005 for assistance.

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