GoGuardian Status Page

Sep 10, 2026 · resolved Sep 12

After the resolution released yesterday, we have monitored our DNS traffic, our systematic monitoring tools and our Customer Support channels to identify any issues and we are confident that the resolution was successful. However, a handful of districts have reached out with lingering issues due to old requests remaining in the DNS cache. If you experience any issues like this, we wanted to provide the troubleshooting steps. Please see the steps below. To force your device to fetch updated network routes immediately, we recommend performing the quick DNS reset steps below. 1) Restart your web browser or test the site in an Incognito / Private window. 2) Flush your local DNS cache: a)Windows: Open Command Prompt, type 'ipconfig /flushdns', and press Enter. b) Mac: Open Terminal, type 'sudo dscacheutil -flushcache', and press Enter. c) If using Chrome: Paste 'chrome://net-internals/#dns' into your address bar and click 'Clear host cache'. Alternatively, if you are seeing this issue across multiple endpoints on the same network, your local recursive resolvers, firewalls, or edge gateways may be caching the stale record. To fix: 1) Please flush your local DNS server caches (e.g., Clear-DnsServerCache in PowerShell or rndc flush for BIND) 2) Restart any network hardware acting as a DNS proxy, or 3) Temporarily forward upstream queries to public resolvers (1.1.1.1 or 8.8.8.8) to bypass lingering ISP-level cache. We greatly apologize for the significant inconvenience and greatly appreciate the patience of those impacted. Feel free to reach out to Customer Support with any additional issues at https://docs.goguardian.com/welcome.

Sep 8, 2026 · resolved Sep 9

This incident has been resolved. Impact: Between approximately 12:00 PM and 2:10 PM PDT on September 8, a subset of GoGuardian Admin DNS Filtering users experienced delayed or failed DNS resolution. Current status: Service returned to normal at approximately 2:10 PM PDT on September 8, and we have observed stability since that time. What we've done: To help prevent this from happening again, our engineering teams have updated the DNS Filtering service infrastructure to better handle unexpected increases in request activity. What's next: Our team is continuing to make improvements to the performance of the DNS Filtering system, and we are keeping a close watch on the service in the meantime. We sincerely apologize for the disruption this caused.

Sep 3, 2026 · resolved Sep 4

The service disruption has been fully resolved. System performance has returned to normal, and all services should now be functioning as expected. Thank you for your patience, and we apologize for any inconvenience caused.

Sep 2, 2026 · resolved Sep 2

This incident has been resolved.

Jul 31, 2026 · resolved Jul 31

The issue with GoGuardian Theft Recovery has been fully resolved.

Is GoGuardian down right now?

No — GoGuardian is up. All systems operational as of Oct 12, 7:55 PM UTC.

What is GoGuardian's current status?

GoGuardian: All Systems Operational. Alert24 checks GoGuardian's status page continuously and can notify you the moment it changes.

How do I get alerted when GoGuardian goes down?

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