Is VanillaSoft down right now?
No — VanillaSoft is up. All systems operational as of Jul 13, 11:51 PM UTC.
Current Status
All Systems Operational
Components
Recent Incidents
Service Disruption – Voice Services
criticalJul 9, 2026 · resolved Jul 9
The service disruption impacting VoIP services, SMS deliverability, and VM Drops has now been fully resolved. All affected services have been restored and are operating normally. If you continue to experience any issues, please contact our Customer Support team during regular business hours so we can assist you. We sincerely apologize for the inconvenience and appreciate your patience and understanding while we worked to restore service.
Monitoring - Vanillasoft Service Disruption
noneJun 1, 2026 · resolved Jun 1
This incident has been resolved.
Failed to Establish calls for Clarity Users/Unable to Log into Clarity Portal
criticalMay 24, 2026 · resolved May 25
The issues affecting VoIP including failed to establish, inbound and outbound dialing SMS, VM drops and portal are now resolved.
Failed to Establish calls for Clarity Users
criticalMay 18, 2026 · resolved May 19
This incident has been resolved.
VoIP-Clarity Platform-Calls not Routing, Calls Not Transferring, Click to Dial not Functioning for some of our clients
majorApr 22, 2026 · resolved Apr 22
We are pleased to confirm that all previously reported issues impacting the Clarity platform have now been fully resolved. Services are operating normally, including inbound call routing, call transfers, and click-to-dial functionality. We sincerely apologize for the inconvenience caused and thank you for your patience and understanding throughout this incident.
Get alerted when VanillaSoft goes down
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VanillaSoft status — frequently asked questions
Is VanillaSoft down right now?
No — VanillaSoft is up. All systems operational as of Jul 13, 11:51 PM UTC.
What is VanillaSoft's current status?
VanillaSoft: All Systems Operational. Alert24 checks VanillaSoft's status page continuously and can notify you the moment it changes.
How do I get alerted when VanillaSoft goes down?
Alert24 monitors VanillaSoft and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.
