Tenfold Status Page

Mar 18, 2026 · resolved Mar 20

Based on the release notes for Tenfold UI v5.35.0, here is the updated incident description for your Status.io page. This update transitions the incident from "Investigating/Identified" to "Resolved" and provides the necessary links for users to update their systems. Update: SSO Authentication Issues Resolved (v5.35.0) Status: Resolved Resolution Date: March 20, 2026 Summary We have released Tenfold UI v5.35.0, which fully resolves the SSO login issues experienced on Chrome v146. This update implements Partitioned Storage (CHIPS) and updated cookie handling to align with the new Chromium security standards. Action Required To restore service, users must update to the latest version of the Tenfold Desktop App or Chrome Extension. Chrome Extension: Most users will receive the update automatically. To force an update, go to chrome://extensions, enable "Developer mode," and click Update. Version Release Link: https://community.liveperson.com/kb/articles/2298-tenfold-ui-v5-35-0-release-notes Thank you for your patience and understanding during this time.

Aug 12, 2025 · resolved Aug 12

This incident has been resolved.

Mar 27, 2025 · resolved Mar 27

Thank you for your patience. After working closely with affected customers, we believe the issue is now resolved. We have also confirmed that for Ping Identity, both Always Sign Assertion and Sign Response As Required under the Signature Policy must be set to true for SSO to function properly. If you still experience log-in issues after following the steps outlined in this incident, please contact our Customer Care team for assistance.

Apr 3, 2024 · resolved Apr 5

This incident has been resolved.

Jan 23, 2024 · resolved Jan 23

At 11:47 AM CT, our engineers confirmed full system recovery. We apologize for the inconvenience. If you are still experiencing issues, please reach out to our Voice Channel Customer Care team.