Current Status
All Systems Operational
Components
Recent Incidents
Service Disruption
minorApr 9, 2026 · resolved Apr 10
The issue has been resolved and all services are operating normally. If you are still experiencing any issues, please contact our support team.
Knowledge Base Feature Outage (help.ortto.com)
minorMar 19, 2026 · resolved Mar 19
The Knowledge Base feature should now be working again. We believe the impact was limited to our own help.ortto.com instance and should not have impacted customer instances. Please contact support if you encounter any other issues.
Autopilot Journeys Web Application loading and email editor issues
minorJan 27, 2026 · resolved Jan 28
We have released an update that resolves the issues affecting the Autopilot Journeys email editor and intermittent loading behavior. Resources have been reallocated, and performance has stabilized. All functionality is now operating normally. We will continue to monitor closely to ensure continued stability. Thank you for your patience.
Intermittent loading issues on Autopilot Journey subcomponent
minorJan 26, 2026 · resolved Jan 27
The issue causing intermittent loading on the Autopilot Journeys subcomponent has been fixed. The UI should be loading normally now. Thank you for your patience while we worked on this.
[Autopilot Journeys] - Smart Segment Degradation
minorJan 23, 2026 · resolved Jan 24
This incident has been resolved.
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