Current Status

All Systems Operational

View Neon Fundraise status page ↗

Components

Sprocket API

Operational

Donations

Operational

DNS <a href="http://status.aws.amazon.com/" target="_blank">status.aws.amazon.com</a>

Operational

Rallybound Payment Service

Operational

Management interfaces

Operational

CDN <a href="http://status.aws.amazon.com/" target="_blank">status.aws.amazon.com</a>

Operational

Neon Pay

Operational

Site Builder

Operational

Endurance Challenges Strava Integration

Operational

Registrations

Operational

Support

Operational

Reporting

Operational

1stPay

Operational

Recurring Plans Processing

Operational

ClearView

Operational

Authorize.Net <a href="http://status.authorize.net" target="_blank">status.authorize.net</a>

Operational

Salesforce

Operational

Emails (SMTP)

Operational

Automation

Operational

Neon CRM

Operational

Recent Incidents

Intermittent charging issues with Neon Pay

critical

Mar 20, 2026 · resolved Mar 23

No further issues have occurred since the fix was implemented and monitoring began, the issue has been marked as fully resolved.

High CPU usage caused intermittent issues

major

Jan 7, 2026 · resolved Jan 7

This incident has been marked as resolved. The fix implemented earlier has addressed the CPU usage, and monitoring has confirmed that levels have remained normal since the issue was addressed.

Hosting provider (AWS) experiencing degradation of services

none

Oct 20, 2025 · resolved Oct 20

AWS has confirmed that their fix is working as expected. At this point, we have concluded our investigation and have not found any additional services affected within Neon Fundraise. Please reach out to support with any additional questions or concerns. AWS Statuspage: https://health.aws.amazon.com/health/status

Admin Login Disruption

critical

Oct 3, 2025 · resolved Oct 3

This incident has been resolved.

Team captains cannot be created

minor

May 6, 2025 · resolved May 7

This incident has been resolved.

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