Help Scout Status Page

Jul 9, 2026 · resolved Jul 9

Access issues have been fully resolved, and this incident is now closed. Sorry for any inconvenience this caused, and thank you for your patience.

Jul 6, 2026 · resolved Jul 6

Between ~05:06–12:46 UTC some conversations were not processed by automatic workflows, as a result some conversations may not have expected automated actions performed on them. The issue is now resolved and automatic workflows are working normally. Affected conversations will require manual action(s) to be taken. If you'd like extra support, please email our team: [email protected]

Jun 30, 2026 · resolved Jun 30

This incident has been resolved. Report exports are processing normally again. If you continue to experience issues, please email us at [email protected], and we'll investigate. Thank you for your patience today.

Jun 17, 2026 · resolved Jun 18

This issue has been resolved. Global search and tag management are performing normally again. We're sorry for the disruption this caused. If you're still experiencing issues, please email [email protected], and we'd be happy to assist. Again, thank you for your patience while we got to the bottom of this.

May 8, 2026 · resolved May 8

Alright folks, all services are stable so we're closing this out. Thanks for your patience and apologies for the disruption today!

Is Help Scout down right now?

No — Help Scout is up. All systems operational as of Jul 13, 11:52 PM UTC.

What is Help Scout's current status?

Help Scout: All Systems Operational. Alert24 checks Help Scout's status page continuously and can notify you the moment it changes.

How do I get alerted when Help Scout goes down?

Alert24 monitors Help Scout and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.