Is Help Scout down right now?
No — Help Scout is up. All systems operational as of Oct 12, 7:45 AM UTC.
Current Status
All Systems Operational
Components
Recent Incidents
Mailbox counts, folders, reports, search results
minorSep 22, 2026 · resolved Sep 22
Inbox (specifically View) behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!
Mailbox counts
minorAug 31, 2026 · resolved Aug 31
Inbox behavior (Conversation Counts, SLAs, Routing, and Sentiment issue) is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!
App Access Issues
minorAug 18, 2026 · resolved Aug 18
Inbox and AI Draft behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!
Beacon Issues
minorAug 14, 2026 · resolved Aug 14
Live Chat behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!
SLA issues
minorAug 13, 2026 · resolved Aug 14
The issue has been resolved and the SLA feature is now running smoothly. Thank you for your patience.
Get alerted when Help Scout goes down
Alert24 monitors Help Scout and 3,700+ other cloud and SaaS providers. When an outage is detected, it updates your status page automatically and pages your on-call team. No manual updates at 2 AM.
Help Scout status — frequently asked questions
Is Help Scout down right now?
No — Help Scout is up. All systems operational as of Oct 12, 7:45 AM UTC.
What is Help Scout's current status?
Help Scout: All Systems Operational. Alert24 checks Help Scout's status page continuously and can notify you the moment it changes.
How do I get alerted when Help Scout goes down?
Alert24 monitors Help Scout and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.