Is Shelf down right now?
No — Shelf is up. All systems operational as of Jul 13, 11:43 PM UTC.
Current Status
All Systems Operational
Components
Recent Incidents
Intermittent app loading issues
noneJun 23, 2026 · resolved Jun 23
Between 23 Jun 12:00 UTC and 25 Jun 19:00 UTC, we experienced intermittent errors in core resource fetching. This caused a small percentage of requests to fail, which in some cases resulted in users seeing a white screen instead of the app. The incident affected a small number of customers globally. Due to a configuration issue, impact may have been higher for some customers than others. The issue has been resolved, and service has returned to normal. We apologize for the disruption.
Self-Service Portal Homepage Cache Issue on some US/EU Portals
minorNov 3, 2025 · resolved Nov 3
Duration: ~2h55m. Cause: CDN cache contamination of homepage caches. Impact limited to US and EU Self-service portal homepages. All systems normal.
US region: Ongoing upstream provider degradation causing intermittent errors across multiple services
majorOct 20, 2025 · resolved Oct 21
This incident has been resolved.
US region: Widespread service disruption due to upstream cloud provider incident
criticalOct 20, 2025 · resolved Oct 20
This incident has been resolved.
Search, Announcements, and Feedback API errors (US)
minorOct 17, 2025 · resolved Oct 17
On October 17, 2025, between 15:22 and 16:03 UTC, users in our US region experienced intermittent errors when searching for content, viewing announcements, and submitting feedback. At the peak of the incident, approximately 40% of requests to these services returned errors, while other platform capabilities remained fully operational. This event occurred during an ongoing maintenance process to upgrade our search relevance engine - work aimed at delivering more accurate, higher‑quality results to users. We ran this upgrade path in the background for several days at minimal load to avoid disruption. Near the end of the week, a configuration error caused the process to place more load on the system than intended. Coupled with a spike in search activity, this created temporary capacity pressure and intermittent errors in the US region. The outage was partial: error rates varied over the window and peaked around 40%, with the majority of requests continuing to succeed. We've already applied lessons from a prior search incident and rolled out the upgraded search infrastructure in the EU and CA regions; the US region is scheduled next. We'll continue with this upgrade, and will better communicate maintenance windows in advance, align change timing to lower‑traffic periods, and add redundancy specific to search operations to further protect performance during these necessary maintenance activities.
Get alerted when Shelf goes down
Alert24 monitors Shelf and 3,700+ other cloud and SaaS providers. When an outage is detected, it updates your status page automatically and pages your on-call team. No manual updates at 2 AM.
Shelf status — frequently asked questions
Is Shelf down right now?
No — Shelf is up. All systems operational as of Jul 13, 11:43 PM UTC.
What is Shelf's current status?
Shelf: All Systems Operational. Alert24 checks Shelf's status page continuously and can notify you the moment it changes.
How do I get alerted when Shelf goes down?
Alert24 monitors Shelf and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.
