Shelf Status Page

Nov 3, 2025 · resolved Nov 3

Duration: ~2h55m. Cause: CDN cache contamination of homepage caches. Impact limited to US and EU Self-service portal homepages. All systems normal.

Oct 20, 2025 · resolved Oct 21

This incident has been resolved.

Oct 20, 2025 · resolved Oct 20

This incident has been resolved.

Oct 17, 2025 · resolved Oct 17

On October 17, 2025, between 15:22 and 16:03 UTC, users in our US region experienced intermittent errors when searching for content, viewing announcements, and submitting feedback. At the peak of the incident, approximately 40% of requests to these services returned errors, while other platform capabilities remained fully operational. This event occurred during an ongoing maintenance process to upgrade our search relevance engine - work aimed at delivering more accurate, higher‑quality results to users. We ran this upgrade path in the background for several days at minimal load to avoid disruption. Near the end of the week, a configuration error caused the process to place more load on the system than intended. Coupled with a spike in search activity, this created temporary capacity pressure and intermittent errors in the US region. The outage was partial: error rates varied over the window and peaked around 40%, with the majority of requests continuing to succeed. We've already applied lessons from a prior search incident and rolled out the upgraded search infrastructure in the EU and CA regions; the US region is scheduled next. We'll continue with this upgrade, and will better communicate maintenance windows in advance, align change timing to lower‑traffic periods, and add redundancy specific to search operations to further protect performance during these necessary maintenance activities.

Sep 12, 2025 · resolved Sep 12

This incident has been resolved.