Current Status
All Systems Operational
Components
Recent Incidents
CloudLink Daemon Service Disruption for MCX/MiCC
criticalMar 24, 2026 · resolved Mar 25
Root cause: The update on March 23/24 wasn’t successful and left the Windows service “Mitel CloudLink Daemon” on MiCC-B systems in a stopped state.
Issue with Tunnel service causing connection errors
criticalMar 20, 2026 · resolved Mar 23
We experienced a temporary capacity issue that affected service availability during periods of high demand. The issue has been resolved, and additional safeguards have been put in place to prevent recurrence.
Elevated Error Rate on Notification Service in EU
criticalMar 4, 2026 · resolved Mar 4
The issue was caused by an unexpected, rapid spike in traffic. This surge exceeded our service capacity, resulting in a temporary service disruption.
An issue in Mitel One v6.9.0 on Android prevents keypad access during active calls.
minorJan 21, 2026 · resolved Jan 23
The issue was caused by a recent OS compatibility change affecting the call-screen display. It has been resolved in Mitel One v6.9.1 on Android, now available on the Google Play Store.
Issue with CloudLink Gateway - Containers could not be started
criticalDec 16, 2025 · resolved Dec 17
This incident has been resolved. The issue was caused by an update to the timestamp validation. Changes where implemented and this was fixed in CloudLink Gateway 2.4.18.
Get alerted when Mitel CloudLink goes down
Alert24 monitors Mitel CloudLink and 3,700+ other cloud and SaaS providers. When an outage is detected, it updates your status page automatically and pages your on-call team. No manual updates at 2 AM.
