Current Status

All Systems Operational

View Genetec Cloud Products status page ↗

Components

Demo (https://demo.clearid.io)

Operational

Canada Central (https://ca-central.ops.center)

Operational

US Government (https://portal.autovu.cloud)

Operational

Access Control

Operational

Database Backup Service

Operational

US Government

Operational

Global US (https://portal.clearid.io)

Operational

US (https://ops.center)

Operational

Australia (https://au.cloudrunner.tech)

Operational

Communications

Operational

Europe

Operational

Europe (https://portal.eu.clearid.io/)

Operational

Europe West (eu-west.ops.center)

Operational

Device management (enrollment and device configuration)

Operational

Canada (https://ca.cloudrunner.tech)

Operational

Australia East (aus-east.ops.center)

Operational

Canada (https://portal.ca.clearid.io/)

Operational

United Kingdom

Operational

Investigation

Operational

Recent Incidents

Security Center SaaS Intelligent Search Problems

minor

May 29, 2026 · resolved May 29

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Clearance – Potential service issue in Canada Central

minor

May 27, 2026 · resolved May 27

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Genetec Clearance functionality degradation incident

minor

May 26, 2026 · resolved May 26

We could confirm this increase was sporadic and normal services are now back to normal.

SC SaaS Intelligent Search – Potential service issue in East US 2

minor

May 20, 2026 · resolved May 20

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Security Center SaaS - Investigating degradation on Natural Language Search for US region

minor

May 14, 2026 · resolved May 14

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.

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