DRACOON Cloud Status Page

Jul 15, 2026 · resolved Jul 15

We experienced an issue with DRACOON Cloud on 2026-07-16 from around 00:05 to 00:30 CEST. Our team has worked diligently to identify the root cause and implement a resolution. In this post-mortem, we want to share the details of what happened, why it happened, what we did to resolve it, and what we will do to prevent similar incidents in the future. ‌ **What happened?** Our datacenter provider experienced availability issues in a region and availability zone, where some our DRACOON Cloud infrastructure is running. As a result of that, parts of DRACOON Cloud were unavailable or had degraded performance during the time of the incident. ‌ **What did we do?** Our engineers analyzed the situation and applied a technical workaround to fully restore availability as fast as possible. ‌ We apologize for any inconvenience this incident may have caused. We are committed to ensuring the stability and reliability of our services and will continue to take proactive measures to prevent similar incidents from happening in the future. If you have any questions or concerns, please don't hesitate to reach out to our support team for assistance.

Jul 1, 2026 · resolved Jul 1

**July 1, 2026, 11:20 – 12:30 CEST** - Post-Mortem On July 1, 2026, between approximately 11:20 and 12:15 CEST, DRACOON Cloud had an issue that caused a temporary service interruption. Our team has worked to identify the root cause and put a resolution in place. In this post-mortem, we want to explain what happened, why it happened, what we did to resolve it, and what we will do to prevent similar incidents in the future. **What happened?** For about 55 minutes, DRACOON Cloud was unavailable or only partially available for users. After we restored service, we kept monitoring the platform until 12:30 CEST to make sure it was fully stable. No customer data was lost or compromised. **Why did this happen?** We rolled out a planned configuration change to our internal platform infrastructure. The goal of the change was to further strengthen the security of our environment. However, the change did not behave as expected in production and affected communication between some internal components of DRACOON Cloud. This caused the service interruption. **What did we do?** Our monitoring alerted us to the problem, and our engineers began investigating right away \(11:20 CEST\). They traced the interruption back to the recent configuration change and corrected it, which restored normal communication between the affected components. DRACOON Cloud was fully available again at 12:15 CEST. We then monitored the platform to confirm it was stable and declared the incident resolved at 12:30 CEST. **What can we do to improve?** * We will expand our pre-production testing and validation for infrastructure configuration changes so that they better match real production conditions. * We will roll out changes of this kind in smaller, gradual steps, so that we detect any unexpected behavior early. * We will improve our automated checks to find problems like this faster and to allow quicker rollback. We apologize for any inconvenience this incident may have caused. We are committed to keeping our services stable and reliable and will continue to take proactive measures to prevent similar incidents in the future. If you have any questions or concerns, please don't hesitate to reach out to our support team for assistance.

Apr 16, 2026 · resolved Apr 16

The issue with Virus Protection has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.

Mar 24, 2026 · resolved Mar 25

We experienced an issue with our WebApp on 2026-03-24 from around 9:30 to 11:00 CET. Our team has worked diligently to identify the root cause and implement a resolution. In this post-mortem, we want to share the details of what happened, why it happened, what we did to resolve it, and what we will do to prevent similar incidents in the future. **What happened?** We experienced service instability caused by a bug in a third-party dependency. This resulted in intermittent errors and degraded performance of the Web App. **Why did this happen?** A bug in a third-party dependency caused unexpected errors in our Web App, leading to occasional crashes. This issue was triggered under specific conditions that were not caught in prior testing. **What did we do?** We resolved the issue temporarily by implementing a safeguard and later by properly solving the issue with this dependency. Stability was restored once the temporary fix was deployed, with full recovery at around 10:40 CET. **What can we do to improve?** We will expand our test coverage to better capture edge cases, ensuring that unusual or unexpected scenarios, especially those that lead to this incident, are identified and prevented before deployment. We apologize for any inconvenience this incident may have caused. We are committed to ensuring the stability and reliability of our services and will continue to take proactive measures to prevent similar incidents from happening in the future. If you have any questions or concerns, please don't hesitate to reach out to our support team for assistance.

Jan 12, 2026 · resolved Jan 12

We have been experiencing issues with our DRACOON service from 11:00 to 11:40 on 2026-01-12. Our team was working to resolve the issue as quickly as possible. We apologize for any inconvenience this may have caused.

Is DRACOON Cloud down right now?

No — DRACOON Cloud is up. All systems operational as of Oct 12, 4:52 AM UTC.

What is DRACOON Cloud's current status?

DRACOON Cloud: All Systems Operational. Alert24 checks DRACOON Cloud's status page continuously and can notify you the moment it changes.

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