Current Status
All Systems Operational
Components
Recent Incidents
Cloudflare outage
criticalNov 18, 2025 · resolved Nov 18
The incident has been resolved
Siena AI platform outage
majorOct 20, 2025 · resolved Oct 21
The AWS outage affecting Siena has been resolved, and all systems are now operational. We're currently assessing the full impact of the disruption and will provide more details later. You may notice that Siena responded to some previously closed conversations during the service recovery—please review recent activity and contact us if you have any concerns.
Analytics have been temporarily disabled
majorJul 23, 2025 · resolved Jul 29
The incident has been fully resolved and all analytics and historical data has been fully restored.
Web Browsing Agent Degradation
noneJun 9, 2025 · resolved Jun 10
Current Status: Fixed On Friday, our provider deprecated an API endpoint we were making use of without notification, which led to the downtime in Browsing Agent. We've migrated to the new endpoint. Browsing Agent is functioning normally now.
Shopify service disruption
noneApr 2, 2025 · resolved Apr 2
Shopify experienced an outage, preventing Siena from processing requests related to Shopify orders.
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