Current Status

All Systems Operational

View Siena AI status page ↗

Components

Analytics

Operational

AWS cloud service provider

Operational

API

Operational

Shopify

Operational

Autonomous AI Agent Platform

Operational

Zendesk

Operational

Kustomer

Operational

Backfill Service

Operational

Gorgias

Operational

Hooks Processor Service

Operational

Intercom

Operational

Inbox

Operational

Playground

Operational

Gladly

Operational

Frontend Website

Operational

Cloudflare

Operational

Web Browsing Agent

Operational

Recent Incidents

Cloudflare outage

critical

Nov 18, 2025 · resolved Nov 18

The incident has been resolved

Siena AI platform outage

major

Oct 20, 2025 · resolved Oct 21

The AWS outage affecting Siena has been resolved, and all systems are now operational. We're currently assessing the full impact of the disruption and will provide more details later. You may notice that Siena responded to some previously closed conversations during the service recovery—please review recent activity and contact us if you have any concerns.

Analytics have been temporarily disabled

major

Jul 23, 2025 · resolved Jul 29

The incident has been fully resolved and all analytics and historical data has been fully restored.

Web Browsing Agent Degradation

none

Jun 9, 2025 · resolved Jun 10

Current Status: Fixed On Friday, our provider deprecated an API endpoint we were making use of without notification, which led to the downtime in Browsing Agent. We've migrated to the new endpoint. Browsing Agent is functioning normally now.

Shopify service disruption

none

Apr 2, 2025 · resolved Apr 2

Shopify experienced an outage, preventing Siena from processing requests related to Shopify orders.

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