Current Status

All Systems Operational

View Retell AI status page ↗

Components

API

Operational

Web Call

Operational

Alerting

Operational

SMS chat

Operational

Phone Call

Operational

Agent Testing

Operational

API chat

Operational

Analytics

Operational

Batch Call

Operational

Dashboard

Operational

Knowledge Base

Operational

Recent Incidents

Certain calls are not being picked up in time

minor

May 28, 2026 · resolved May 28

This incident has been resolved. It was due to a connection issue in one of the data centers for the telephony provider. We are adding more fallback routes there.

Call/chat history, analytics and QA dashboard down

major

May 25, 2026 · resolved May 25

The issue has been fixed and all services are back to working.

Agent reading and publishing broken

major

May 8, 2026 · resolved May 8

agent publishing and get agent was broken for ~1 hour - returned server error. Calling was not affected

KB Retrieval and QA Failure

minor

Apr 13, 2026 · resolved Apr 14

This incident has been resolved.

Batch calls not sent

minor

Mar 16, 2026 · resolved Mar 16

This incident has been resolved.

Get alerted when Retell AI goes down

Alert24 monitors Retell AI and 3,700+ other cloud and SaaS providers. When an outage is detected, it updates your status page automatically and pages your on-call team. No manual updates at 2 AM.

Start free — no credit card