Current Status
All Systems Operational
Components
Recent Incidents
The line breaks and bolding of the words not being respected in the messages.
minorMay 29, 2026 · resolved May 29
The line breaks and bolding of the words were not being respected in the messages the Assistant was sending out, mainly the Employee Comms, Agent Studio messages.
View permission feature in Setup is erroring out
minorMay 20, 2026 · resolved May 20
We are pleased to inform you that the issue with the View Permission feature in Setup has been resolved. The feature is now returning the expected results. We apologize for the inconvenience caused and thank you for your patience.
User Identity Ingestion Failures
minorMay 19, 2026 · resolved May 19
This incident has been resolved. User Identity Ingestion is now functioning as expected and user identity sync has been restored for all affected customers. We apologize for any inconvenience this may have caused.
Live Agent Chat Degradation
criticalMay 12, 2026 · resolved May 12
This incident has been resolved as of 1:45 PM PST. Live Agent Chat has been restored and is functioning as expected. We appreciate your patience and apologize for any inconvenience caused.
Live Agent Message Brokering Degradation After ServiceNow Zurich upgrade
minorNov 9, 2025 · resolved May 12
This incident has been resolved.
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