Current Status
Partially Degraded Service
Components
Recent Incidents
US Region - Dialog GPT Response Latency observed for Customer using MS Azure Open AI
minorMay 29, 2026
We are currently observing increased latency for multiple services hosted in the Microsoft Azure West US 2 region. This appears to be related to an ongoing Azure platform incident: https://azure.status.microsoft/en-gb/status. Our teams are actively monitoring the situation. At this time, we would like to clarify that there is no service degradation from the Kore application perspective, and the impact is due to external infrastructure factors. We will continue to monitor the situation and keep this page updated.
US Region - AI4Work is experiencing intermittent service disruptions
majorMay 21, 2026 · resolved May 21
This incident has been resolved.
US Region - Degraded performance of analytics dashboard observed on XO11.
minorMay 21, 2026 · resolved May 21
This incident has been resolved.
US Region - Observing Intermittent timeout errors with the Orchestrator /GPT Module
minorMay 21, 2026 · resolved May 21
We'd like to let you know that the fix has been implemented and validated from our end. The issue is now resolved. We really appreciate your patience.
US Region - Analytics dashboard - XO10 and XO11 - Data not loading for May 18th onwards
minorMay 19, 2026 · resolved May 19
The incident has ben resolved now. We will continuing to monitor the situation at our end.
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