Funraise Status Page

Jan 9, 2026 · resolved Jan 9

Intercom has implemented a fix for the earlier outage affecting Inbox, Messenger, Fin, and related features in the US region. Live chat and in-app messaging should now be functioning normally. We are continuing to monitor the situation to ensure stability and will provide further updates if needed. Thank you for your patience while this issue was being resolved.

Oct 20, 2025 · resolved Oct 21

The issues impacting Funraise services due to the AWS outage have been fully resolved. All systems are now operating normally. Thank you for your patience while we monitored and restored stability.

Oct 20, 2025 · resolved Oct 20

We’re aware of an ongoing AWS incident in the US-EAST-1 region that may impact some cloud services. We’re investigating potential effects on Funraise and will update this page as we learn more. What’s happening Amazon Web Services (AWS) is experiencing increased error rates and latency across multiple services in the US-EAST-1 region. AWS has reported connectivity issues and intermittent errors beginning around 12:11 AM PDT and continuing through the morning, with signs of gradual recovery. Impact to Funraise We have not yet confirmed a direct impact to core Funraise applications. Out of an abundance of caution, we are actively monitoring for customer-visible symptoms, including: Elevated error rates or slow page loads in the app or public donation pages Delays in background jobs (exports, webhooks, receipts, integrations) Delayed event processing or queue backlogs What we’re doing Reviewing service health and telemetry across our infrastructure that relies on AWS. Verifying redundancy and autoscaling behavior, and watching for queue backlogs. Background (from AWS public updates) 7:29 AM PDT: AWS confirms multiple services in US-EAST-1 had connectivity issues; early signs of recovery. 7:14 AM PDT: Significant API errors/connectivity issues confirmed across multiple services in US-EAST-1. Earlier updates indicate DNS issues affecting DynamoDB and downstream services, new EC2 instance launch errors in US-EAST-1, and backlog processing for services like Lambda/EventBridge/CloudTrail, with gradual recovery actions underway. We’ll keep this post updated as we learn more. If you’re experiencing urgent issues, please contact Funraise Support with timestamps and any error messages observed.

Dec 11, 2024 · resolved Dec 13

We are happy to report that our Facebook integration has been fully restored following the recent Facebook outage. Our team has worked diligently to resolve all issues caused by the disruption, ensuring that everything is back to normal. If your Facebook integration was disconnected during the outage, you will need to re-enable it in your account settings. Once reconnected, please contact our support team to request a re-sync of any Facebook transaction reports. This will ensure your data is accurate and up to date. Thank you for your patience and understanding during this time. If you experience any further issues, please don’t hesitate to reach out to our support team.

Aug 24, 2023 · resolved Aug 24

This incident has been resolved.